YOUR QUESTIONS ANSWERED
WHATS THE DELIVERY TIMESCALE ON UK ORDERS?
NEW DELIVERY OPTIONS WHICH NOW INCLUDE THE PROCESSING, DISPATCH AND DELIVERY TIME.
The options are -
STANDARD for delivery in 3-5 business days (Monday to Friday)
EXPRESS for delivery in 2 business days (Monday to Friday)
For your order to be processed today (Day 0) we must receive it by 1pm on a business day (Monday to Friday) otherwise the next business day will be your Day 0 and the lead times will follow from there.
For example,
Order at 10am Monday and choose EXPRESS delivery to get it on Wednesday.
Order at 8pm Monday and choose EXPRESS delivery to get it on Thursday.
As always, we are basing these timings on the promises of our delivery partners and we advise you always have a plan B if you are ordering last minute.
EXPRESS shipments are tracked with DPD and you should be given a delivery time window - please ensure your mobile number is on the order to receive their updates.
FREE standard shipping is offered on backdrop packages only - large items, kit or props may have extra charges due to box weights/size.
Your shipping options may change due to large or heavy items in your cart.
The costs are based on order weight and can be calculated from your cart.
You can also arrange your own courier collection - please see the Can I collect my order? tab.
CAN YOU EXPEDITE MY ORDER?
We know the photography and marketing world can be a last minute one!
If we can help you we will - please get in touch.
WHAT ARE THE BACKDROP SIZES?
Our standard backdrop sizes are -
- A1 - approx 84x60cm
- A0 - approx 120x84cm
- Extra Large - approx 150x101cm
We can't print larger than this. If you'd like smaller or irregular sizes the backdrops are easy to cut down with scissors or a knife and matt.
CAN I COLLECT MY ORDER?
You are welcome to collect from us by appointment Monday to Thursday (and sometimes Fridays if we're in the studio).
We are based in Darley Abbey, Derbyshire, DE22 1DZ.
Please enter 'COLLECT' at checkout and then contact us to arrange your collection time.
(If you change your mind postage will be chargeable.)
CAN I HANG THE BACKDROPS?
YES - our unique extra-thick vinyl material is perfect for hanging as it stays flat and provides smooth curve if needed too.
All of our backdrops can be hung with tape or clips on a horizontal arm on a c-stand or tripod or a domestic dressing/hanging rail.
WHAT IS THE BACKDROP MATERIAL?
We print on two different materials.
Choose our waterproof vinyl for messy food styling and the highest durability or sustainable paper for a more affordable option for product and dry photography.
Both are matte with very little glare, white on the back and hold their shape for easy curving and hanging.
Our vinyl backdrops open immediately and lay flat to use straight away - paper backdrops may need a bit of time (a few hours or overnight) to relax after being rolled to ship.
Our paper backdrops are by no means a lesser product – they offer a different solution at a more affordable price. For our first two and a half years in business this is the only material we offered and there are over 160 five star google reviews for our paper backdrops to date.
If sustainability is important to you, if you want to explore different ideas and experiment with your backdrop collection, if you have a small budget or if you want to buy in props for clients and then get rid of them with a low environmental impact - paper backdrops are perfect!
Please note: the same design will look slightly different on the different materials – we have tried to show this in the product images. If you need two or more backdrops the same we recommend buying them in the same material.