Refund policy

Refunds & Returns Policy

All backdrops are printed to order based on the size and design selected at checkout. Because of this, we do not accept returns or offer refunds for change-of-mind purchases, including where an incorrect size or design was selected at checkout. This does not affect your statutory rights in relation to items that are faulty, damaged, or not as described.

DAMAGED OR FAULTY ITEMS

We do our best to ensure everything arrives in perfect condition. However, if your backdrop arrives damaged or faulty, please contact us as soon as possible within 14 days of receiving your order. To allow us to investigate, the backdrop must not have been used.

Please include your order number, a quick description of the problem plus clear photos showing the full backdrop, as well as close-ups of the damage, so we can assess how much of the backdrop is affected. Where the damage may have occurred in transit, please also photograph the cardboard tube and lids. 

Once a backdrop has been used, we can no longer verify how it has been handled. As a result, we cannot accept responsibility for any damage or issues reported after use.

LATE DELIVERIES

Delivery timeframes are estimates provided by the courier and are not guaranteed. Refunds or replacements are not issued for orders delivered after the estimated delivery timeframe, provided the order is ultimately delivered.

REFUSED, UNCOLLECTED OR UNDELIVERABLE DELIVERIES

If a delivery is refused, missed, uncollected, or cannot be completed because the delivery address has been flagged, restricted or blacklisted by the courier's network, the order will not be eligible for a refund or exchange. As all backdrops are printed to order, once an order has been dispatched, refunds or replacements will not be issued in these circumstances.