YOUR QUESTIONS ANSWERED

If you have any other questions or need help placing your order please don't hesitate to get in touch.

NEW UK DELIVERY OPTIONS - THE TIMINGS NOW INCLUDE PROCESSING TIME, SEE BELOW

ORDER INFO

WHATS THE DELIVERY TIMESCALE ON UK ORDERS?

Orders made after 28th November 2023 will see new delivery options which now include the processing, dispatch and delivery time.

The options are -

STANDARD for delivery in 3-5 business days (Monday to Friday)

EXPRESS for delivery in 2 business days (Monday to Friday) 

For your order to be processed today (Day 0) we must receive it by 1pm on a business day (Monday to Friday) otherwise the next business day will be your Day 0 and the lead times will follow from there.

For example,

Order at 10am Monday and choose EXPRESS delivery to get it on Wednesday.

Order at 8pm Monday and choose EXPRESS delivery to get it on Thursday.

As always, we are basing these timings on the promises of our delivery partners and we advise you always have a plan B if you are ordering last minute.

EXPRESS shipments are tracked with DPD and you should be given a delivery time window - please ensure your mobile number is on the order to receive their updates.

FREE standard shipping is offered on backdrop packages only - large items, kit or props may have extra charges due to box weights/size.

Your shipping options may change due to large or heavy items in your cart.

The costs are based on order weight and can be calculated from your cart.

You can also arrange your own courier collection - please see the Can I collect my order? tab.

INFORMATION FOR INTERNATIONAL ORDERS

We ship our backdrops worldwide. Your options at checkout will depend on your order items and their size/weight.

Overseas orders are normally processed and dispatched within 3-5 business days.

For most of Europe and USA delivery with DHL its usually 1-2 business days.

UK VAT is taken off the prices for international customers.

Tax and import duties may be chargeable upon entry to your country and are the responsibility of the buyer.

Please ensure you are happy to pay any import fees before ordering.

If you refuse delivery for any reason there will be a charge from DHL to return the parcel to our depot in the UK and this will be deducted from any product refunds. Outward shipping costs are not be refunded on rejected deliveries.

CAN YOU EXPEDITE MY ORDER?

We know the photography and marketing world can be a last minute one!

If we can help you we will - please get in touch.

CAN I COLLECT MY ORDER?

You are welcome to collect from us by appointment Monday to Thursday (and sometimes Fridays if we're in the studio).

We are based in Darley Abbey, Derbyshire, DE22 1DZ.

Please enter 'COLLECT' at checkout and then contact us to arrange your collection time.

(If you change your mind postage will be chargeable.)

IS VAT OR OTHER TAXES APPLIED?

For UK customers VAT is included in our prices.  It is not added to International orders; your prices should change when you enter your delivery address at checkout.

Customers outside of the UK may be charged duties and tax in your country when our goods pass through customs.

Please ensure you are happy to pay any local charges before ordering - if you refuse to pay them and the order is returned to us we can only refund the cost of the products less our outward and return shipping costs.

I NEED TO CHANGE MY ORDER!

No problem - please get in touch here as soon as possible so we can get the message to our packers!

BACKDROP INFO

HOW LONG DO CUSTOM BACKDROPS TAKE TO PRODUCE?

Custom backdrops are designed-to-order based on the notes provided with your order, emailed for your approval and then sent to print.

Usually they are printed within one business day for dispatch on the second or third day but they can be quicker or a little longer depending on the time/day you order and how fast your artwork is approved via the email you provide with your order.

To get them as fast as possible after production we recommend using one of the guaranteed next day delivery options.

WHAT ARE THE BACKDROP SIZES?

Our standard backdrop sizes are -

  • A1 - approx 84x60cm
  • A0  - approx 120x84cm
  • Extra Large - approx 150x101cm

We can't print larger than this.

If you'd like smaller or irregular sizes the backdrops are easy to cut down with scissors, a guillotine or a knife and cutting matt.

CAN I CUSTOMISE BVS BACKDROP DESIGNS?

YES - all of our designs can be tweaked to your liking and printed on either our extra-thick waterproof vinyl or sustainable paper.

Change the colour or material of this backdrop with a custom design here.

CAN I HANG THE BACKDROPS?

All of our backdrops can be hung from a horizontal arm or attached to foamboard and hel in place by our own sustainable backdrop stands - check them out here!

WHAT IS THE BACKDROP MATERIAL?

We print on two different materials.

Choose our waterproof vinyl for messy food styling and the highest durability or sustainable paper for a more affordable option for product and dry photography.

Both are matte with very little glare, white on the back and lightweight so easy to hang and transport.

Paper backdrops may need a bit of time (a few hours or overnight) to relax after being rolled to ship.

Our paper backdrops are by no means a lesser product – they offer a different solution at a more affordable price.  For our first two and a half years in business this is the only material we offered and there are over 160 five star google reviews for our paper backdrops to date.

If sustainability is important to you, if you want to explore different ideas and experiment with your backdrop collection, if you have a small budget or if you want to buy in props for clients and then get rid of them with a low environmental impact - paper backdrops are perfect!

Please note: the same design will look slightly different on the different materials – we have tried to show this in the product images.  If you need two or more backdrops the same we recommend buying them in the same material.

CARE + STORAGE

Please unroll your backdrops as soon as possible to help them flatten out.

Paper backdrops will have a slight curve to them after being rolled to ship which will need some time to relax. Lie them face down with a book or two on top to speed this up.

All backdrops should be wiped clean with a damp cloth only. Chemicals and abrasives could scratch and damage the print.

Please don’t put anything hot on your backdrops as this could mark them or make them ripple.

Strong-coloured food and drinks (turmeric, beetroot, coffee etc) could stain our backdrops; please use them with caution.

Store your backdrops completely dry, flat and away from direct sunlight in an ambient room. 

AFTER-SHIPPING INFO

HOW CAN I TRACK MY DELIVERY?

All special delivery methods with Royal Mail and DHL are trackable via your account area by clicking on the order number then clicking the tracking number link which will take you to the shipment providers website. 

This information is also emailed with your dispatch confirmation and linked via that email.

Royal Mail first and second class services don't provide any tracking but we do get proof of postage and delivery confirmation. 

If your item appears to be lost please contact us and we will do our best to help. 

MY ORDER ARRIVED DAMAGED

We do our best to ensure everything arrives perfectly for you but if any part of your order arrives damaged or faulty please let us know straight away by email with photographs and we will arrange a replacement.

RETURNS + EXCHANGES

If you change your mind you can return our products in the original packaging in perfect, unused condition within 30 days of purchase to get a full refund on your items. 

Please include details of your return or exchange in the package.

As a small business. postal costs to return items can't be refunded sorry. We recommend getting proof of postage.

Once your return has been received we will notify you of the acceptance of the items.

Refunds are processed via the original payment method within 7 days. 

If you would like to exchange an item we can arrange this for you with free standard UK postage on the new replacement items.

Please send your return/exchange parcel to - Black Velvet Styling c/o Belper Storage, Unit 8 Goods Rd, Belper, Derbyshire, DE56 1UU

Can't find what you're looking for?

If you have any other questions or need help placing your order please don't hesitate to get in touch.