YOUR QUESTIONS ANSWERED

Find quick answers to our most common questions below:

DELIVERY INFO

WHAT ARE THE DELIVERY TIMINGS FOR UK ORDERS?

FAST TRACK UK: usually 2 business days, but no more than 3 (timeframe accounts for printing, packing and courier). Deliveries can be tracked with DPD or UPS, via the Shipping Confirmation email.

STANDARD UK: usually 5 business days (timeframe accounts for printing, packing and courier). Deliveries can be tracked with DPD or UPS, via the Shipping Confirmation email.

Once dispatched by our print partner, your order is handled by a third-party courier, either DPD or UPS. Please check your tracking number for updates. Delivery times are estimates and not guaranteed. If you have a booked shoot date, please order as early as possible in case of any issues.

WHAT ARE THE DELIVERY TIMINGS FOR INTERNATIONAL ORDERS?

INTERNATIONAL SHIPPING: usually 7–10 days via FedEx International Connect Plus, a fully trackable service. We occasionally ship via DHL Express or UPS depending on the destination country.

DO I NEED TO PAY IMPORT DUTIES IF I'M OUTSIDE THE UK?

You may need to pay import duties or taxes when your order arrives in your country. These are set locally and are paid directly to the courier by the customer. We recommend double-checking your country's import rules and typical customs fees before ordering. As a small studio, currently we are unable to ship DDP.

  • Orders over 175 USD / 175 EUR - FREE
  • Orders under 175 USD / 175 EUR - 40 GBP

UK VAT is not added to international orders - your prices will auto-update once you enter your delivery address at checkout.

WHY IS MY ORDER STILL SHOWING 'UNFULFILLED'?

If your order status shows as 'Unfulfilled', don't worry, it simply means your backdrop is being printed and everything is on schedule to be delivered within the timeframe you selected at checkout. As soon as your order is with the courier, you'll receive a Shipping Confirmation email with your tracking number, so you can contact the courier directly if you need to.

BACKDROP INFO

WHAT ARE THE BACKDROP SIZES AND MATERIALS?

Our backdrop sizes:

  • A1 - approx 84 x 60 cm (2.8 x 2.0 ft)
  • A0 - approx 120 x 84 cm (4.0 x 2.8 ft)
  • XL - approx 150 x 101 cm (4.9 x 3.3 ft) (this is the maximum size we can print)

We print our backdrops on premium vinyl and paper:

Premium waterproof vinyl - (available in lighter or extra-thick)

Our durable, go-to material for busy photographers and food stylists - just roll and go! Quick to wipe-clean, even after the messiest shoot. Guarantees a completely smooth, glare-free finish.

Premium paper (A1 only)

Our sustainable matte paper is sturdy and durable with some water resistance. Easily recycled after use, it's a brilliant eco-friendly option.

Please note: if you're ordering multiple backdrops in the same design, we recommend choosing the same material to ensure an exact colour match.

HOW DO I STORE AND CARE FOR MY BACKDROPS?

Easy to store

If you've got the space it's best to store your backdrops flat. Otherwise, it's fine to keep them lightly rolled inside their original cardboard tube. To help colour and finish stay perfect, avoid storing your backdrops in very hot or sunlit rooms for long periods of time.

Easy to clean

A quick wipe with a damp cloth keeps your vinyl clean and pristine. Steer clear of scratchy scourers and cleaning sprays. Be careful with scalding hot items and foods like turmeric or beetroot, as these may leave a mark or stain.

With the right care, our backdrops can last a long time. Any damage caused once the backdrop has been received is the responsibility of the buyer.

HOW ARE THE BACKDROPS DESIGNED AND PRODUCED?

Every backdrop starts with real materials and natural light

Each texture is photographed  using a professional full-frame camera, capturing true-to-life colour and detail - no stock imagery or AI, just us out and about on texture-hunting trips! Our graphic designs are created by BVS Founder, Sophie, in Adobe Illustrator.

Why do designs sometimes look different on A0 and XL backdrops?

All our designs are carefully enlarged by repeating the image. This industry standard method keeps the print sharp and the pattern perfect. No blur or pixelation - just beautifully detailed, high resolution designs, printed between 100-200MP for premium quality.

This means you'll see more of the pattern at A0 and XL - just like how a patterned duvet cover shows more of the design than a cushion cover.

IS EVERY DESIGN IN STOCK?

Our backdrops are made to order, rather than pre-stocked. This allows us to offer a much wider range of designs and sizes without needing storage space, and it means we never overprint or need to worry about leftover stock going to waste.

It may take a little longer for your backdrops to dispatch, but the benefit is that each one is freshly printed and posted - no shelf time!

FURTHER HELP

I'VE CHANGED MY MIND - CAN I CANCEL OR CHANGE MY ORDER?

As your backdrop is made to order, we're very sorry, but once you've received your Order Confirmation email, it means production has started and we're unable to cancel or amend designs.

If you've had a change of mind or made a mistake while ordering, you would need to place a new order and return the original item once you've received it, so we can process it under our Refund Policy. Please do get in touch as soon as you can.

MY ORDER ARRIVED DAMAGED

We're really sorry to hear that. We do our best to ensure everything arrives in perfect condition. However, in the rare event your backdrop arrives damaged, please contact us as soon as possible including your order number, a description of the issue and photos. This helps us review the issue quickly and advise on the next steps.

RETURNS + EXCHANGES

We accept returns on standard backdrops within 14 days of the delivery date. Items must arrive back with us within this 14 day period.

If you've had a change of mind or made a mistake while ordering, you would need to place a new order and return the original item once you've received it, so we can process it under our Refund Policy. Please do get in touch as soon as you can.

I've paid with Klarna - how do returns work?

If you still have outstanding instalments after the return, they will be automatically adjusted by Klarna to reflect your return.

In cases where you have no remaining instalments after the return, Klarna will cancel any future scheduled payments.

If a refund is due after acceptance of the return, Klarna will process the refund back to the credit or debit card that you used to pay your first instalment, usually within 10 working days.

These are Klarna's standard terms.

To stay updated on your payment schedule and manage your account, you can download the Klarna App or log into your Klarna account.