NEW LOWER SHIPPING RATES! And FREE SHIPPING on UK orders over £60, and European orders over £90

FAQs


All of our designs are created and curated in the UK, with UK production, packaging and fulfilment.

 

Shipping

Orders of paper sheets only - order by 12 o’clock noon (UK) for next day dispatch on working days.         

Working days are Monday-Friday.  Orders placed after 12 o'clock noon on Friday or over the weekend will be dispatched on the following Monday.

Tube packages (for rolled paper sheets) are delivered via Royal Mail.

For orders up to 1kg you can choose either-

  • Royal Mail 2nd Class service, £5.50
  • Royal Mail Special Delivery Guaranteed by 1pm, £8.90

For orders 1-2kg you can choose either-

  • Royal Mail 2nd Class service, £5.50
  • Royal Mail Special Delivery Guaranteed by 1pm, £11.50

If you're order value is over £75 (or lower if we have a special offer on) it will qualify for FREE Royal Mail 2nd class shipping, or you can still select the Special Delivery service if you wish to.

 

Please understand – we can only control our dispatch times  - delivery times may vary at the responsibility of the postal service or courier.

For more information on international shipping please email hello@blackvelvetstyling.com

If you require a quicker delivery please email us and we may be able to help – hello@blackvelvetstyling.com

Sizes

Our printed backgrounds – in sheets and mounted on boards - are standard A1 size – 594 x 841 mm or 23.4 x 33.1 inches.

This means you can easily buy our paper background sheets and apply them to A1 card and foamex at home, or MDF/plyboard if you prefer to.  See our ‘how to mount' tips on the blog

Mounted Printed Photography Backgrounds

Our mounted and sealed photography backgrounds are professionally applied to high quality 12mm thick plyboard. 

We use plyboard as it is longer lasting than MDF and at 12mm it should never bend or twist.

A matt, water resistant sealant is applied to all of our mounted boards making a reusable, wipe clean surface that should last a long time if cared for correctly.

Colour Matching

Items may vary in colour to how you see them on screen – we try to give as much visual information about our designs as possible by photographing them in different lighting, with and without props and in close detail.

Care & Storage

Store your photography backgrounds in a dry room with an ambient heat.  Do not store in direct sunlight, near heaters or radiators or in a damp environment.

Paper sheets should be stored completely flat, faced down on a clean and smooth surface. 

Boards should be stored flat or standing against a dry wall almost perfectly upright, flat against the wall (not leaning too much).  

Boards are protected with a matt polyurethane coat to allow them to endure small food spills and wiping with a cloth dampened with water only. Do no use any chemicals to clean your board.

Damaged Goods

We do our best to pack and protect everything so it arrives as it left, but if any part of your order arrives damaged please let us know straight away and we will arrange for its return and replacement or repair.

Returns

We hope that you will enjoy using your new backgrounds, but if you aren't satisfied with your purchase, you can return the product in its original packaging in perfect condition within 28 days of purchase to get a full refund or exchange.