YOUR QUESTIONS ANSWERED
Find quick answers to our most common questions below:
DELIVERY INFO
WHAT ARE THE DELIVERY TIMINGS FOR UK ORDERS?
FAST TRACK UK: usually 2 business days, but no more than 3 (timeframe accounts for printing, packing and courier).
STANDARD UK: usually 5 business days (timeframe accounts for printing, packing and courier).
Once dispatched by our print partner, your order is shipped with DPD or UPS. Your tracking number and delivery updates are sent directly from the courier. You can also view your tracking number via our Shipping Confirmation email.
Delivery times are estimates and not guaranteed. If you have a booked shoot date, please order as early as possible in case of any unexpected issues.
WHAT ARE THE DELIVERY TIMINGS FOR INTERNATIONAL ORDERS?
INTERNATIONAL SHIPPING: usually 7 days with FedEx on a fully trackable service.
DO I NEED TO PAY IMPORT DUTIES IF I'M OUTSIDE THE UK?
Buyers are responsible for any import duties or taxes applied when your order arrives in your country. These are set locally and are paid directly to the courier. Please check your country's import rules and typical customs fees before ordering.
UK VAT is not added to international orders - your prices will auto-update once you enter your delivery address at checkout.
WHY IS MY ORDER STILL SHOWING 'UNFULFILLED'?
If your order status shows as 'Unfulfilled', don't worry, it means your backdrop is in production and everything is on schedule to be delivered within the timeframe you selected at checkout. As soon as your order is with DPD or UPS, you'll receive an email from the courier with your tracking number, so you can follow it's progress.
BACKDROP INFO
WHAT ARE THE BACKDROP SIZES AND MATERIALS?
Our backdrop sizes:
- A1 - approx 84 x 60 cm (2.8 x 2.0ft)
- A0 - approx 120 x 84 cm (4.0 x 2.8ft)
- XL - approx 150 x 101 cm (4.9 x 3.3ft) (this is the maximum size we can print)
We print our backdrops on premium vinyl and paper:
Premium waterproof vinyl - (available in lighter or extra-thick)
Our durable, go-to material for busy photographers and food stylists - just roll and go! Quick to wipe-clean, even after the messiest shoot. Guarantees a completely smooth, glare-free finish.
Premium extra-thick sustainable matte paper (A1 only)
Our sustainable matte paper is non-glare, thick and durable. Easily recycled after use, it's a brilliant eco-friendly option.
Please note: if you're ordering multiple backdrops in the same design, we recommend choosing the same material to ensure an exact colour match.
HOW DO I STORE AND CARE FOR MY BACKDROPS?
Easy to store
If you've got the space it's best to store your backdrops flat. Otherwise, it's fine to keep them lightly rolled inside their original cardboard tube. To help colour and finish stay perfect, avoid storing your backdrops in very hot or sunlit rooms for long periods of time.
Easy to clean
A quick wipe with a damp cloth keeps your vinyl clean and pristine. Steer clear of scratchy scourers and cleaning sprays. Be careful with scalding hot items and foods like turmeric or beetroot, as these may leave a mark or stain.
With the right care, our backdrops can last a long time. Any damage caused once the backdrop has been received is the responsibility of the buyer.
HOW ARE THE BACKDROPS DESIGNED AND PRODUCED?
Every backdrop starts with real materials and natural light
Each texture is photographed using a professional full-frame camera, capturing true-to-life colour and detail - no stock imagery or AI, just us out and about on texture-hunting trips! Our graphic designs are created by BVS Founder, Sophie, in Adobe Illustrator.
Why do designs sometimes look different on A0 and XL backdrops?
All our designs are carefully enlarged by repeating the image. This means you'll see more of the pattern at A0 and XL (just like how a patterned duvet cover shows more of the design than a cushion cover).
This industry standard method keeps the print sharp and the pattern perfect. No blur or pixelation - just beautifully detailed, high resolution designs, printed between 100-200MP for premium quality.
IS EVERY DESIGN IN STOCK?
Our backdrops are printed to order, rather than pre-stocked. This allows us to offer a much wider range of designs and sizes without needing storage space, and it means we never overprint or need to worry about leftover stock going to waste.
It may take a little longer for your backdrops to dispatch, but the benefit is that each one is freshly printed and posted - no shelf time!
FURTHER HELP
I'VE CHANGED MY MIND - CAN I CANCEL OR CHANGE MY ORDER?
Each backdrop is printed specifically to the size and design selected at checkout.
Once you receive your order confirmation email, this means your backdrop has been sent to print and we’re unable to cancel, amend, or change your order.
Please double-check all details before completing your purchase.
MY ORDER ARRIVED DAMAGED
We’re really sorry to hear that. We do our best to ensure everything arrives in perfect condition. However, in the rare event your backdrop arrives damaged, please contact us as soon as possible (and within 14 days of delivery) including your order number, a description of the issue and photos.
This helps us look into the issue quickly and get it sorted for you.
RETURNS + EXCHANGES
Each backdrop is printed specifically to the size and design selected at checkout.
For this reason, we’re unable to accept returns or offer exchanges for change-of-mind purchases or incorrect orders.
If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery and we’ll do our best to help resolve it as quickly as possible.
I've paid with Klarna - how do returns work?
If you still have outstanding instalments after the return, they will be automatically adjusted by Klarna to reflect your return.
In cases where you have no remaining instalments after the return, Klarna will cancel any future scheduled payments.
If a refund is due after acceptance of the return, Klarna will process the refund back to the credit or debit card that you used to pay your first instalment, usually within 10 working days.
These are Klarna's standard terms.
To stay updated on your payment schedule and manage your account, you can download the Klarna App or log into your Klarna account.

