Shipping policy

STANDARD UK delivery

Usually 5 business days (timeframe accounts for printing, packing and courier). Once dispatched by our print partner, your order is shipped with DPD or UPS. Tracking number and delivery updates are sent to the customer directly from the courier. 

FAST TRACK UK delivery

Usually 2 business days, but no more than 3 (timeframe accounts for printing, packing and courier). Once dispatched by our print partner, your order is shipped with DPD or UPS. Tracking number and delivery updates are sent to the customer directly from the courier. 

COURIER DELAYS AND DELIVERY RESPONSIBILITY

Once an order has been dispatched, delivery is handled by a third-party courier, including UPS or DPD.

Delivery timeframes provided at checkout are estimates only and cannot be guaranteed. While the selected delivery timeframe is usually met, delays within the courier network may occasionally occur and are outside of Black Velvet Styling’s control.

Once dispatched, the courier will have the most up-to-date information regarding the parcel’s journey. For any delivery delays, delivery instructions, missed deliveries, or address queries, customers should contact the courier directly using their tracking number.

For booked shoots, events, or fixed deadlines, customers are advised to place orders as early as possible to allow additional time for potential courier delays.

Black Velvet Styling is not responsible for courier delays or any consequences arising from delayed deliveries, including missed photo shoots, events, or other scheduled commitments.

Refunds cannot be issued for orders delivered later than the estimated delivery timeframe. Orders delayed in transit will remain active deliveries and will not be considered cancelled or refundable unless confirmed as lost, faulty, damaged, or incorrect.

LATE DELIVERIES

Orders delivered after the estimated delivery timeframe are not eligible for refunds or replacements where the order is ultimately delivered.

REFUSED, UNCOLLECTED OR UNDELIVERABLE DELIVERIES

If a delivery is refused, missed, uncollected, or cannot be completed due to delivery address issues, including addresses flagged, restricted, or blacklisted by the courier’s network, the order will not be eligible for a refund, exchange, or replacement.

As all backdrops are printed to order, once an order has been dispatched, refunds, exchanges, or replacements will not be issued in these circumstances.

INTERNATIONAL SHIPPING

International shipping is currently unavailable. Due to ongoing issues with courier companies, rising charges for long tubes, import taxes, erratic billing and customer support becoming automated, international shipping has become unsustainable for a small UK business like ours. 

This decision has not been taken lightly, we know our products are in demand overseas and we genuinely value our international customers. However, at present there is no reliable way for us to send our backdrops overseas that allows them to reach customers quickly and at an affordable price.

For the time being, we are focusing on serving customers within the United Kingdom where we can provide a reliable, premium delivery service.