Shipping policy

Our delivery timeframes are calculated using business days: Monday to Friday only. Saturdays, Sundays and UK public holidays are not counted as business days.

UK DELIVERY

  • STANDARD DELIVERY
    Usually 5 business days, no more than 6. (timeframe accounts for printing, packing and courier). Once dispatched by our print partner, your order is shipped with DPD or UPS. Tracking number and delivery updates are sent to the customer directly from the courier.
  • FAST TRACK DELIVERY
    Usually 2 business days, no more than 3 (timeframe accounts for printing, packing and courier). Once dispatched by our print partner, your order is shipped with DPD or UPS. Tracking number and delivery updates are sent to the customer directly from the courier.

INTERNATIONAL DELIVERY

International shipping has reopened to selected countries. All international orders are shipped Delivered Duty Paid (DDP), meaning all customs duties and taxes are included at checkout – no surprise charges when your parcel arrives. Shipping costs are calculated in your local currency at checkout, using live courier rates based on your specific order and destination. Because we ship our backdrops in long double-walled cardboard tubes, couriers price them based on volumetric weight. While this makes rates slightly higher, it's the only way to guarantee your backdrops arrive safely. We offer two international delivery options:

  • FAST TRACK – DHL Express Worldwide
    Delivery in 3–5 business days (includes 3 business days to print and dispatch).

  • STANDARD – FedEx International Connect Plus
    Delivery in 8-10 business days (includes 3 business days to print and dispatch). With Connect Plus, FedEx handles the main transit, and your local postal service delivers the final leg. 

    Please note: All delivery times are estimates and cannot be guaranteed, as occasional courier network delays are outside of our control. If you have booked shoots or fixed deadlines, please order as early as possible for peace of mind.  
    We recommend double-checking backdrop sizes and vinyl weight carefully before placing your order. All international sales are final.

COURIER DELAYS 

Once an order has been dispatched, delivery is handled by a third-party courier. The courier tracking page will display the most up-to-date information regarding the parcel’s journey.

For any additional delivery instructions like safe place updates, missed deliveries or address queries, customers should contact the courier directly using their tracking number.

While the selected delivery timeframe is usually met, delays within the courier network may occasionally occur and are outside of Black Velvet Styling’s control. Black Velvet Styling Ltd is not responsible for courier delays, any consequences or costs arising from delayed deliveries, including missed photo shoots, events or other scheduled commitments.

For booked shoots, events, or fixed deadlines, customers are advised to place orders as early as possible for peace of mind.

DELIVERY DELAYS

Orders delivered after the estimated delivery timeframe are not eligible for refunds or replacements where the order is ultimately delivered. Orders delayed in transit will remain active deliveries and will not be considered cancelled or refundable unless confirmed by the courier as lost, faulty or damaged.

DAMAGED PARCELS

Please inspect your tube upon delivery. If transit damage has compromised the backdrops inside, report it to us within 48 hours with photographic evidence showing both the tube and the backdrops.

LOST PARCELS

If your tracking information indicates that your parcel may be lost, please contact us with your order number and tracking information so that we can investigate the shipment with the courier. Parcels will be treated as lost only once the courier has completed their investigation and confirmed the parcel as lost.

REFUSED, UNCOLLECTED OR UNDELIVERABLE PARCELS

Please ensure your shipping address is entered correctly at checkout. If a delivery is refused, missed, uncollected or cannot be completed due to delivery address issues, including addresses flagged, restricted, or blacklisted by the courier’s network, the order will not be eligible for a refund, exchange, or replacement.