Shipping Info
From the 1st of October we will no longer dispatch orders on Fridays.
Orders will be dispatched Monday to Thursday.
Any orders placed after 1pm on a Thursday will be sent out the next dispatching day, the following Monday (exc UK bank holidays).
Our online shop, customer service and social channels will remain open and on hand to help on Fridays - only order dispatching is changing.
Our office hours remain the same; 9am to 5pm Monday to Friday (exc UK bank holidays).
If you have any questions or need help placing your order in time please don't hesitate to get in touch.
Order by 1pm (UK) Monday, Tuesday, Wednesday and Thursday for same day dispatch on in stock items
- Orders placed after 1pm will be dispatched the next dispatching day.
- Any tracking details will be advised with your dispatch confirmation.
- Royal Mail 1st Class service is not tracked. The reference number sent with your dispatch confirmation is for our proof of postage and delivery confirmation only.
- Please ensure your contact details are correct and we have a phone number for you in case of any delivery problems.
- Please understand – we can only control our dispatch times - delivery times may vary at the responsibility of the courier and we always recommend having a plan B if your shoot is relying on a last minute backdrop delivery.
- International customers - please check any local taxes/customs charges in your country before ordering as we can't be held responsible for any charges applied after shipping and can't refund shipping fees if you refuse to pay any charges in your country and the parcel is returned to us.
- 2022 UK bank holidays when we will be out-of-office and not dispatching orders - 15/4, 18/4, 2/5, 2/6, 3/6, 29/8, 19/9, 26/12, 27/12
UK SHIPPING OPTIONS
Orders of backdrop sheets only
- On orders below £70 - 1st Class P&P £4.95
- Spend over £70 - FREE 1st Class P&P
- Spend over £100 - FREE DHL Express Next Day guaranteed delivery
And you can always upgrade to
- DHL Express next working day tracked for £9.95 (no weight limit)
- Royal Mail Special Delivery Next Day before 1pm for £16.95 (max 2KG)
- Royal Mail Special Delivery Next Day before 9am for £24.95 (max 2KG)
A1 mounted boards, A1 (84x59cm) hand-painted boards, A1 carry cases and 'still life' 100x160cm canvases
- UK flat rate - £9.95 per order
This option must be selected at checkout even if other options are offered. If a different option is selected shipping will be invoiced at the correct amount before your order is started.
A0 (115X80CM) mounted and handcrafted boards
- Shipping starts at £25 with ParcelForce and increases depending on quantity/weight.
- or free collection
2m canvases
- Flat rate shipping, UPS £25
- or free collection
3m canvases
- for collection or BVS van delivery only
Box cubes
- £75 for one
- £125 more than one, BVS van delivery recommended
INTERNATIONAL SHIPPING OPTIONS
Please check any local taxes/customs charges in your country before ordering as we can't be held responsible for any charges applied after shipping.
Orders of backdrop sheets only
Ireland, France, Germany & Spain
Royal Mail tracked, 3-4 working days
- Orders below £120 - £12.50 (max 2KG)
DHL Express, next working day, £17.50
All other Europe
Royal Mail tracked, 3-5 working days, £15.50 (max 2KG)
DHL Express, 1-2 working days, £24.50
USA
DHL Express, 1-2 working days, £25
Canada
DHL Express, 2-3 working days, £25
Australia
DHL Express, 2-3 working days, £25
All other areas are calculated by weight at checkout by DHL.
Shipping options for custom A1 mounted boards, A1 hand-painted boards and still life, 160x100cm canvases will be calculated by weight at checkout by the DHL. Or please get in touch for larger orders/different sizes and we may be able to get a better price with an alternative courier.
Larger items are not available for overseas shipping via the website - please get in touch to discuss your requirements so we can provide a shipping quote.
International Shipping Services & Costs
European customers & EORI
For business customers in Europe we now need your EORI number please so there aren't any delays at customs. You can enter this in the notes box at checkout or email us at hello@blackvelvetstyling.com
If you don't have an EORI number please use a residential name and address as the shipping address and don't include your business name in the shipping information.
The UK left the EU with a trade deal which allows trade between the UK and the EU without tariffs or quotas. However, local taxes and charges can sometimes be applied locally to you, and will differ in each country.
Please check any local taxes/customs charges in your country before ordering as we can't be held responsible for any charges applied after shipping.
VAT
UK VAT is included in our prices. For orders outside of the UK, VAT is not charged.
However, VAT, duties or customs charges may be applied locally - please check for your country before ordering.
Especially if we are delivering to a business address or a commercial/business customer, import VAT may be charged in your local country.